The BedyCasa messaging system allows hosts/owners and travelers to contact each other in a safe way. It also gives the oppotunity for any questions necessary to be asked to ensure proper organization before the trip itself.
To contact a BedyCasa member, you need to create an account (for free) on our site. Once this is done, make sure you are logged in, then simply use the Contact me button displayed on all of our Host's adverts and on all of our Traveler's profiles. Add a subject or simply specify your dates and type your message, and then click on Send.
You will find all your messages in your Messages on your BedyCasa account. Click on the Subject or on the first line of the message to open it, read, and send your reply.
When a traveller is interested in your accommodation we advise them to contact you to introduce themselves before making their reservation via the
"Contact me" button found on your advertisement.
Once the traveller has states their dates and the number of travellers wanting to in the message criteria, there are 4 ways in which you can respond:
All contact details exchanged via messages before a confirmed booking is made are moderated so that each booking can be carried out through BedyCasa for the reasons given below:
For all these reasons, we would appreciate if you respected the BedyCasa conditions of use and our Team's work. Our goal is not to restrict communication and contacts but the opposite. For all questions about viewings for long term bookings or questions that you are unable to ask via messages on BedyCasa, feel free to contact the Customer Service for any assistance.
Have you sent one or more messages via BedyCasa and are still waiting for an answer from our users?
Firstly check if your message has been sent successfully by logging into your BedyCasa account, and clicking on the Messages tab. On this page you can find your previously sent messages. If this is not the case, the messages have definitely not been sent due to incomplete information on your profile (this allows us to make the platform secure). Fill in your details, in the Profile tab then send your message again.
If you have sent your message a few hours ago, please be patient, the majority of our hosts are working and cannot check nor answer messages on BedyCasa during this time.
What if your message has been sent, and it has been over 24 hours and your host still does not answer? Please be aware that the reactivity of our hosts is very important to us, ads with a high number of unread messages are turned off by our teams in order to ensure a high rate of response. We would advise you to contact other hosts and save time by creating a Travel Alert (see below).
If your search is very URGENT and you cannot allow yourself to wait too long, then you can create a Travel Alert (for free) now and save time . Simply specify your search criteria (which takes only 30 seconds), then click on "Send". An email with your search details will be sent to the hosts which match your criteria and our available hosts/owners will contact you directly to invite you to book their accommodation, you simply have to choose the one you like best and finalise your reservation.
Reaction activity is an essentiel element for each host with BedyCasa, it is highly important to properly reply to messages and reservations. This is because travellers are waiting for a reply on your side so that they can get themselves organised for their trip (by reserving their plane or train tickets for example).
If you don't reply to messages and/or reservations your advertisement will in the first instance be moved down the list of results for your town, then, if the number of non read messages increases again, your advertisement will be temporarily disactived until you have read your messages and replied to your travellers. (you will receive an email warning you about the temporary disactivation for your advertisement and instruction to follow about how to reactivate it).
If you receive a request from a traveller which you are not interested in because your bedroom is unavailable or the length of their stay does not correspond to your availability, then a short reply will take you only a few seconds to send, and is a lot nicer for the traveller than not hearing from you.